01
Tell us what is going on
Where it hurts, how long it has been there, what you have already tried. Please mention any medicines, bleeding problems, skin infections, and whether you are or could be pregnant.
First Visit
Your first visit, in three steps
You do not need a referral, and you do not need to have worked out what you want. Saying where it hurts is enough.
Three steps
That is the whole process
02
Assessment, then an explanation
The practitioner examines the joint and the tissue around it by hand, then sets out what may be worth considering, what to watch for, and what is not suitable. If imaging or a referral makes sense, you will be told.
03
You decide, once it is clear
Only after you understand the steps, the sensations you may feel and what to look out for. If anything feels wrong at any point, say so and it stops.
What to bring
Bring these and the paperwork gets done too
Forgetting something is not a problem — you can still be seen and send it on later.
Bring it
BC Services Card
Needed to check MSP supplementary benefits. Eligibility is applied for separately — having the card does not mean you qualify.
Car accidents
ICBC claim number
If you do not have one, call ICBC and open a claim. The clinic is a registered ICBC supplier; bring the number and it can be handled here.
If you have it
Extended health policy details
Policy number and employer name, so the receipt is made out correctly the first time.
Always mention
What you are taking
A photo of the boxes is fine. Blood thinners matter most — they change which techniques are safe.
If you have it
Imaging and reports
X-ray, MRI, emergency notes. For the lower back and knee especially, these help the practitioner judge the limits.
Wear
Loose clothing
Something that makes the area easy to reach, so no time goes on changing.
Please tell us
These change what the practitioner will do
These are not box-ticking. They decide which techniques are safe, and whether acupuncture or moxibustion is appropriate at all. Leave one out and the risk is yours.
Medication
Blood thinners and prescriptions
If you take a blood thinner, or have a clotting problem, acupuncture, cupping, gua sha and some hands-on techniques all have to be adjusted.
Skin
Broken skin, infection, recent surgery
If the skin over the area is cut, inflamed, infected or recently operated on, that area is not treated.
Pregnancy
Pregnant or possibly pregnant
Please say so. Some points and some techniques are not used in pregnancy.
Hours
Open every day, Monday to Sunday
Hours Monday–Sunday 10:00–19:30
Please call to confirm appointment times for your practitioner and service.
Acute injury You do not need to wait for a slot. Call Dr. Kong on 604-306-5343 and he will say whether to come here or go to emergency.
In an emergency, call 911 or go to your nearest emergency department. Obvious deformity, inability to bear weight, numbness or a discoloured limb, or confusion after a head injury — go to emergency, not to the clinic.
Do I need to book?
For die da injuries, call Dr. Kong on 604-306-5343; for acupuncture, moxibustion or massage, call 778-955-0376. Say what is going on and when suits you. There is no online booking system — the phone is faster, and the practitioner can tell you straight away whether coming in is worth it.
How long does a first visit take?
A first visit includes assessment time and runs longer than a follow-up. How long depends on the case; you can ask when you call.
Can I speak Cantonese or Mandarin?
Yes. Cantonese, Mandarin and English are all fine.
Will it hurt?
Both hands-on work and acupuncture produce sensation, and how much varies. How strongly you feel something is not a measure of anything — sharp pain or dizziness means tell the practitioner immediately, and it can stop at any point.
Saying where it hurts is enough
You do not need to work out which service first. Cantonese, Mandarin and English.
Die da injuries · Dr. Kong Mobile 604-306-5343 Landline604-433-8781
Dr. Kong’s appointment hours
Mon · Wed · Fri10:00–16:30
Sat10:00–13:30
Acupuncture · Moxibustion · Massage 778-955-0376
Acupuncture · Moxibustion · Massage hours
Additional clinic line778-383-2788 Monday–Sunday10:00–19:30